Frequently Asked Questions

When you complete your purchase, you will receive an Order Confirmation & Tax Invoice which can be used for claiming back from your health fund, subject to your policy, level of cover & waiting periods.

Yes, you must have a valid script from your Optometrist to order contact lenses. As part of placing your order with Optometrist Warehouse you confirm that you have a valid script from your optometrist.

Glasses and contact lenses will have different prescriptions. This is due to the lenses being directly positioned on the eye. A contact prescription will specify the power, base curve, diameter and manufacturer and other information such as product name. 

No – your contact lens prescription is for a specific product, as recommended by your optometrist for your vision needs.

You will need to discuss with an optometrist as not all contact lenses may work well for you. In a contact lens consultation, our optometrists can discuss and check things over for you and update your contact lens prescription.

No, your glasses prescription is specific for a pair of glasses.  You need to have a valid script for contact lenses from your optometrist to order contact lenses.

You can order your contact lens solution from Chemist Warehouse or from in store at any Chemist Warehouse.

Each box has the stated number of lenses in it.  For example, a box of 30 qty –1.50 lenses will have 30 lenses with the power –1.50.

Your prescription may be for a 'private label' brand, such as easyvision. For most private label lenses there is a clinical equivalent, which is exactly the same lens in a branded box. See this page to find the clinical equivalent of your lens: Clinical Equivalent Lenses. If you still have questions, please Contact Us.