Frequently Asked Questions
Contact Lenses
How do I claim my purchase back from my health fund?
When you complete your purchase, you will receive an Order Confirmation & Tax Invoice which can be used for claiming back from your health fund, subject to your policy, level of cover & waiting periods.
Do I need a prescription to order contact lenses?
Yes, you must have a valid script from your Optometrist to order contact lenses. As part of placing your order with Optometrist Warehouse you confirm that you have a valid script from your optometrist.
If you need a new script or to see an optometrist, book an appointment here.
book an eye test
What is a contact lens prescription?
Glasses and contact lenses will have different prescriptions. This is due to the lenses being directly positioned on the eye. A contact prescription will specify the power, base curve, diameter and manufacturer and other information such as product name.
Can I order any type of contact lens?
No – your contact lens prescription is for a specific product, as recommended by your optometrist for your vision needs.
What if I want to buy a different product to what is listed on my prescription?
You will need to discuss with an optometrist as not all contact lenses may work well for you. In a contact lens consultation, our optometrists can discuss and check things over for you and update your contact lens prescription.
Can I use my glasses prescription to order contact lenses?
No, your glasses prescription is specific for a pair of glasses. You need to have a valid script for contact lenses from your optometrist to order contact lenses.
Where can I order contact lens solution?
You can order your contact lens solution from Chemist Warehouse or from in store at any Chemist Warehouse.
Is a box of 30 lenses 30 pairs?
Each box has the stated number of lenses in it. For example, a box of 30 qty –1.50 lenses will have 30 lenses with the power –1.50.
Ordering
Why can't I find my product?
We are constantly updating our product range. Across the industry, some suppliers are facing supply issues for contact lens products. If you cannot find your product, please check back at a later date to see if it is available.
Can I cancel my order?
Once you have completed the checkout process and your order has been placed, we are unable to cancel the order. Please refer to the Returns Policy for further details.
I ordered the wrong product/power - what can I do now?
Once you have completed the checkout process and your order has been placed, we are unable to cancel or amend the order. Please refer to the Returns Policy for further details.
Can I use Chemist Warehouse Gift Vouchers to purchase contact lenses?
I normally order Product X, can I order Product Y?
Your optometrist will have provided you with a prescription for a particular product, which has been prescribed based on your particular eyecare needs. You should always order the product that is on the prescription provided by your optometrist.
How can I hear about the latest offers?
Be sure to subscribe to our Newsletter to stay up to date with the latest news and offers from Optometrist Warehouse.
Shipping
How long does delivery take?
For standard products, orders typically take between 5-10 business days to be delivered. You will receive an update with tracking information when your order has been shipped.
Do you have express delivery?
At this stage we are able to provide standard delivery via Australia Post. Your order will take between 5-10 business days to arrive. You will receive tracking information on your delivery after placing your order.
I received the wrong product
Please use the Contact Us page to let us know and we will work to rectify the situation.
Do you deliver outside of Australia?
We are currently only able to ship to customers with addresses within Australia.
Returns
How do I request a refund?
Please use the Contact Us page to let us know and we will work to rectify the situation if a refund is applicable. Please refer to the Refund Policy for further details.
Can I return contact lenses that have been opened?
We are unable to accept returns for contact lenses that have been opened. Please refer to the Returns Policy for further details.
Stores
Are eye tests bulk billed?
Yes, so long as you have a valid Medicare card, our eye tests are bulk billed at Optometrist Warehouse. Learn more and book an eye test here: Stores
Is Optometrist Warehouse inside Chemist Warehouse?
Optometrist Warehouse stores can be found either inside or next door to a Chemist Warehouse. Find out details for your nearest location here: Stores
How long does an eye test take in store?
We advise you to allow approximately 30 minutes for your eye test. To give you time to select a frame & lenses – please allow 45 minutes. Learn more and book an eye test here: Stores